Shipping Policy

by PhaseEleve11

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We’re proud to ship with Australia Post to ensure secure and reliable delivery of your PhaseEleve11 orders — no matter where you are in Australia (or beyond).

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Processing Times

All orders are processed within 1–3 business days.
You’ll receive an email with your Australia Post tracking number once your order has been packed and dispatched.

Please allow additional time during peak periods such as launches or public holidays.

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Shipping Options & Rates

📦 Standard Shipping (Australia-wide)
Estimated Delivery: 2–8 business days
Flat Rate: $9.95 AUD
FREE for orders over $120 AUD

🚀 Express Shipping (Australia-wide)
Estimated Delivery: 1–3 business days
Flat Rate: $13.95 AUD

🌍 International Shipping
Shipping rates and delivery times are calculated at checkout based on your location.
Customers are responsible for any duties, taxes, or customs fees that may apply.

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Tracking Your Order

Once your order is dispatched, you'll receive a tracking link via email.
Track your parcel any time at: auspost.com.au/track

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Delivery Issues

PhaseEleve11 is not responsible for lost or delayed parcels once they have been lodged with Australia Post.
If your order hasn’t arrived within the estimated timeframe, please contact Australia Post directly using your tracking number — or reach out to us at admin@phaseeleve11.com.au if you need help.

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Need Help?

If you have questions about your delivery or need to make a change to your shipping address before dispatch, please contact us at:
📧 admin@phaseeleve11.com.au
📍 Based in Queensland, Australia