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Privacy Policy

by PhaseEleve11

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PhaseEleve11 is committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and protect your personal data.

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1. What We Collect

 

When you interact with our website or make a purchase, we may collect information such as:

  • Your name, email address, and contact details

  • Shipping and billing address

  • Payment details (securely processed via third-party providers)

  • Purchase history and preferences

  • IP address, browser type, and site activity via cookies

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2. How We Use Your Information

 

We use your personal information to:

  • Process and ship your orders

  • Send order updates and customer support messages

  • Improve your shopping experience on our site

  • Communicate updates, offers, or promotions (if you opt in)

  • Comply with legal obligations

We do not sell, rent, or trade your personal information.

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3. How Your Information Is Stored

 

We take data security seriously. Your information is stored securely and only accessible by authorised team members. Payment data is encrypted and processed through trusted third-party platforms like [Shopify / Stripe / PayPal].

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4. Cookies & Analytics

 

Our website uses cookies to provide a better browsing experience and collect anonymous site usage data through tools like Google Analytics. You can disable cookies in your browser settings at any time.

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5. Third-Party Services

 

We may use third-party tools for:

  • Payment processing

  • Email marketing (e.g., Mailchimp or Klaviyo)

  • Website hosting and analytics

These providers have their own privacy policies, and we recommend reviewing them if you have concerns.

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6. Your Rights

 

You have the right to:

  • Access your personal information

  • Request a correction

  • Ask us to delete your data (unless we are required by law to retain it)

  • Opt out of marketing communications at any time

To make any requests, contact us using the details below.

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7. Changes to This Policy

 

We may update this Privacy Policy from time to time. All updates will be posted on this page with the date of last revision.

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8. Contact Us

 

If you have questions or concerns about your privacy or this policy, please contact:

📧 admin@phaseeleve11.com.au
📍 PhaseEleve11 — Based in Queensland, Australia

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